Privacy Policy

Restwell ("we", "us", "our") is committed to handling personal information with care and transparency. This policy explains what information we collect, how we use it, how long we keep it, and what rights you have under the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand.

If you have questions about this policy, please contact us at [email protected].

1. What Information We Collect

We may collect the following types of personal data when you contact us, book a session, or purchase a toolkit:

• Contact details: name, email address, telephone number
• Enquiry content: the questions or messages you send via our contact form
• Payment information: bank transfer references (we do not store card data)
• Session feedback: optional, anonymised responses to post-session questionnaires
• Website usage data: collected via cookies (see our Cookie Policy for details)

2. How We Collect Information

• Directly from you when you complete our contact form or make an enquiry by phone or email
• Automatically via cookies and analytics tools when you visit our website
• Through payment records when a service is booked

3. Legal Basis for Processing

We process personal data on the following legal grounds under the PDPA:

• Contract: to deliver the service you have booked
• Consent: for marketing communications and optional analytics cookies
• Legitimate interest: to respond to enquiries and improve our services
• Legal obligation: to comply with applicable Thai law

4. How We Use Your Information

• To confirm bookings, deliver services, and send session outlines and receipts
• To respond to enquiries sent via the contact form or by phone/email
• To improve session content and materials using anonymised feedback
• To send service updates where you have consented to receive them
• To fulfil legal and administrative obligations

We do not use your personal information to market third-party products or services. We do not sell, rent, or trade personal data.

5. How Long We Keep Your Information

• Enquiry data: up to 12 months from the date of enquiry, unless a booking was made
• Booking and payment records: 7 years in accordance with Thai accounting requirements
• Session feedback: anonymised and retained indefinitely for quality improvement
• Marketing preferences: until consent is withdrawn

6. Data Sharing

We do not share personal data with third parties except in the following limited circumstances:

• Service providers who support our operations (e.g. email hosting, website analytics) — bound by data processing agreements
• Where required by Thai law or by a competent authority

We do not transfer personal data outside Thailand without appropriate safeguards.

7. Data Protection Measures

• Personal data stored on password-protected systems
• Access to personal data restricted to team members who require it for their role
• Contact form data transmitted over HTTPS
• Regular review of data held and deletion of data no longer required

8. Cookies

Our website uses cookies. Please refer to our Cookie Policy for full details, including how to manage your preferences.

9. Your Rights Under the PDPA

Under Thailand's Personal Data Protection Act B.E. 2562, you have the following rights:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate data
• Right to erasure: to request deletion of your data where there is no legal basis for retention
• Right to restrict processing: to request that we limit how we use your data
• Right to data portability: to receive your data in a commonly used format
• Right to object: to object to processing based on legitimate interest
• Right to withdraw consent: at any time, where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

If you believe your rights have not been respected, you may lodge a complaint with the Personal Data Protection Committee of Thailand.

10. Third-Party Links

Our website may contain links to official government websites and other external resources. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18.

12. Changes to This Policy

We may update this policy from time to time. The revised version will be published on this page with an updated date at the top. We encourage you to review it periodically.

13. Contact

For privacy-related enquiries:

• Email: [email protected]
• Address: Restwell, 320 Ratchadaphisek Road, Sam Sen Nok, Huai Khwang, Bangkok 10310, Thailand